Three (5) Star Reviews on Yelp

1. If your looking for a honest service repair facility then have your vehicle(s) serviced at Toyota Certified Service Center of Santee. I've been doing business with them for as long as they have been open, they have serviced all of my vehicle over the years including my Lexus SUV.

   I always deal with SCOTT who handles all of my service needs and requests. On today's date 04-12-2011 ( Tue ) I took my 2009 Toyota Corolla "S" in for a service coupon oil change and a service coupon rear brakes job. I was fully prepared to spend approximately $ 200.00 for the rear brakes. It was my belief that it was time for rear brakes. This was not check the rear brakes this was replace the rear brakes type of service at my request.

   As it turns out the service tech discovered that the rear pads were at approximately 5mm and were not even close to needing replacement and brought it to Scott's attention and their decision was to forgo the rear brake job because it was not needed!

   So because of their 100% honesty and wanting to do the right thing I saved $ 200 bucks on a repair job that I thought was needed. This type of integrity and straight forward honesty is something that is not found everyday!!

   I know for a fact that some other repair facilities would of just went forward with the repair even though it was not needed!!

   This is why I use this service center for all of my cars!! I can feel 100% comfortable with leaving my vehicles for any type of repair because of their great business practices which amounts to high integrity and the old motto of " If it ain't broken don't fix it "

   I would expect nothing less from Scott and the other Assistant service managers and of course the service tech who brought it to Scotts attention that brake service was not needed !!

   Thanks again for another great service experience!!

2. I am a single grandmother, 62, and my first experience at Toyota Certified of Santee was when I once pulled into their parking lot worried about my oil level but not sure what to do and had no time to think about it as I was late for work; I went inside and asked if someone could help me and one of the Service Assistant Managers, Brad or Brett,I think, came out to my car checked the oil and added a quart of oil to my car all without having me sign anything or writing anything up or paying for anything - I was so grateful, I cried as I drove away. I moved here from Maryland and had no one to recommend service providers, but the Angels were watching over me that day because later when I took my little car back for service, Scott Miller, helped me get a good price on a repair. I have been back to Toyota Certified of Santee three or four times since then for regular service check ups and Scott has always been more than kind, honest and helpful and my little car is proof of the good care they continue to provide, she is still purring along with 91,000 miles. Scott knows that I drive a long distance to visit my grandchildren and his good care of my little car helps me feel confidant on the road, knowing that he has made sure everything is just as it should be. I drive up the highway knowing that an honest to goodness professional, someone who really cares about what he does has taken care of my little car and that feeling of security is priceless. Oh, and they put my vanity grandmother tags on for free after I had been driving around with them in my car for almost 30 days, because I did not know how to attach them due to unusual security screws. That time, one of the repairmen from the back actually came out front, looked at my tag's screws and said if I would come back the next day he would bring in a special screwdriver to change my tag for me. The next day, he changed them out in about 5 minutes and would not take a penny. How can you not love service people like this? They are like family. I love them all.
3. I had a problem with my 2005 V8 4Runner losing power while towing our travel trailer though Santee. Scott Miller is the Assistant Service Manager, he was very professional and exceeded our expectations. They found the problem to be a battery and a fuse that had blown. They were very honest and reliable....
   My wife and I have lived in North County for the past 20 years, owning only Toyota's during that time. We have purchased many Toyota's from Toyota Carlsbad only to be disappointed by Toyota Carlsbad's poor customer service and mistakes. I would recommend sending Scott up to Carlsbad to teach a class on Customer Service. We will be driving from North County for our future service needs and purchases. It's funny how far you will travel for quality service..... 

 

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